Terms of service

Effective Date: October 14th, 2026

Last Updated: October 14th, 2026

Welcome to Copper Root Plants! These Terms of Service ("Terms") govern your use of our website hosted on Shopify Inc., your purchases of live plants and botanical accessories, and your interactions with our brand.

By accessing our site or purchasing products from us, you agree to be bound by these Terms, as well as our Shipping Policy and Return & Replacement Policy. Please read them carefully.

1. Overview & Shopify Platform

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our live plants and goods to you.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

2. Live Plant Products & Natural Variations

Botanical Variations: Plants are living organisms. Pictures on our website represent typical specimens; actual plant height, leaf count, color shade, and fullness will vary naturally.
Toxicity Warning: Many tropical plants, succulents, and house plants (such as Philodendron, Pothos, and Monstera) are toxic if ingested by pets or humans, or may produce sap that irritates the skin. It is the Customer’s responsibility to check plant safety prior to placement in their home.

3. Order Cutoffs & Monday Shipping Schedule

To protect live plants from weekend delays in carrier warehouses, we operate on a strict weekly fulfillment schedule:

Cutoff Time: Orders placed Sunday through Saturday by 5:00 PM CST are prepped, packed, and shipped on the following Monday.
Late Orders: Orders received after Saturday at 5:00 PM CST will dispatch on the Monday cycle of the following week.
Order Modifications & Cancellations: Address changes or order cancellations must be submitted prior to the Saturday 5:00 PM CST cutoff. Once packing begins, orders cannot be canceled.

4. Cold Weather Guidelines & Heat Pack Waiver

Customers are responsible for checking local and destination weather forecasts prior to ordering.

Succulents & Cacti: Recommended heat packs for temperatures below 35°F (1.6°C).
Tropical Plants: Recommended heat packs for temperatures below 60°F (15°C).
Liability Waiver: If an order requires a heat pack under our temperature guidelines and the Customer chooses not to purchase one, Copper Root Plants is released from all liability for freezing or cold damage, and the order will be ineligible for replacement or refund under our Live Arrival Guarantee.

5. Live Arrival & 10-Day Plant Guarantee

Because live plants are perishable, we do not accept physical returns on live plants. Coverage for damaged or declining plants is subject to the following terms:

10-Day Window: Damaged arrivals or plant demise must be reported within 10 days of delivery, accompanied by 2–3 clear photos showing the entire plant and damage details.
Transit Shock vs. Damage: Minor leaf shedding, slight soil displacement, or temporary wilting are normal transit reactions and do not qualify for replacement. Severe rot, broken crowns, or total plant collapse are covered.
Approved Claims: Approved replacements will ship out on our next scheduled Monday shipping dispatch. Original shipping charges are non-refundable.

6. Accuracy of Billing & Shipping Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store. We are not responsible for delivery failures, delays, or plant death resulting from incorrect or incomplete addresses supplied by the Customer.

7. Carrier Liabilities & Unattended Delivery

Risk of loss and title for items pass to you upon our delivery of the package to the carrier (USPS, UPS, etc.).
Copper Root Plants is not liable for packages left unattended outside in severe heat, freezing temperatures, or rain after carrier delivery. You are responsible for tracking your shipment and bringing live packages indoors promptly.

8. Limitation of Liability

Because long-term plant health depends on variables outside our control (such as watering habits, light levels, room humidity, and repotting shock), our guarantee expires after 10 days. To the maximum extent permitted by law, Copper Root Plants shall not be liable for any indirect, incidental, or consequential damages resulting from the use or purchase of our products.

9. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of North Dakota, United States.