Shipping policy

At Copper Root Plants, we take great care in nurturing, packaging, and delivering live, healthy plants directly to your door. Because live plants require specialized handling and shipping schedules to survive transit, please review our fulfillment and shipping guidelines below.

1. Fulfillment Schedule & Shipping Days

To prevent delicate foliage from sitting in transit over a weekend in dark, unheated, or un-chilled carrier trucks, we only ship once per week on Mondays.

  • Weekly Order Cutoff: Saturday at 5:00 PM CST

  • Fulfillment Window:

    • Orders placed Sunday through Saturday before 5:00 PM CST will be prepped, packed, and shipped on the following Monday.

    • Orders placed after Saturday at 5:00 PM CST will ship on the next week's Monday cycle (8 days later).

Note: If a scheduled shipping Monday falls on a federal postal holiday, your order will dispatch on Tuesday morning.

2. Weather Protection & Heat Packs

Live plants are sensitive to extreme weather conditions during transit. We closely monitor regional weather, but as the buyer, you are responsible for checking your local forecast when placing an order.

Heat Pack Guidelines:

  • Succulents & Cacti: A heat pack is strongly recommended if temperatures anywhere in your shipping route or local delivery area drop below 35°F (1.6°C).

  • Tropical Plants: A heat pack is strongly recommended if temperatures anywhere in your shipping route or local delivery area drop below 60°F (15°C).

Important Weather Note: Heat packs can be added to your order directly at checkout. Please refer to our Return & Refund Policy regarding cold-weather coverage for orders placed without recommended heat packs.

3. Shipping Methods & Transit Times

We ship via USPS and UPS to ensure speed and reliability across the United States.

  • Standard Shipping (2–3 Business Days): Recommended for most orders during mild weather.

  • Express / Overnight Shipping (1–2 Business Days): Highly recommended during periods of extreme heat or cold to minimize time spent in transit boxes.

Once your order is packed and dispatched on Monday, you will receive an automated email notification containing your carrier tracking number. Please track your package closely to ensure someone is home to bring the plants inside immediately upon arrival.

4. Unboxing & Arrival Care

When your package arrives:

  1. Bring it inside immediately: Unattended boxes left outdoors in cold or hot weather can quickly cause damage to live plants.

  2. Unpack gently: Carefully unbox your plant and remove protective packing materials.

  3. Inspect and settle: Minor soil shifting or a few dropped bottom leaves are normal due to dark transit. Give your plant a light drink of water and place it in bright, indirect sunlight to adjust.

If your plant arrived with severe damage or health issues, please inspect our Return & Refund Policy and submit photos within 48 hours of carrier delivery to support@copperrootplants.com.

5. Address Changes & Order Cancellations

  • Address Edits: Please verify your shipping address at checkout. If you need to make changes, notify us at support@copperrootplants.com before Saturday at 5:00 PM CST.

  • Cancellations: Orders may be canceled up until Saturday at 5:00 PM CST prior to your Monday dispatch date. Once packing begins on Sunday/Monday, orders cannot be canceled.