Contact information

At Copper Root Plants, we are dedicated to providing excellent customer care and supporting you throughout your plant parenthood journey. Whether you have questions about an order, need care guidance, or need to submit a claim under our Return & Refund Policy, we are here to help.

1. How to Reach Us

For all order inquiries, plant care support, and general questions, please contact our support team via email:

  • Customer Support Email: support@copperrootplants.com

2. Support Hours & Response Times

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

  • Expected Response Time: We aim to respond to all emails within 24 to 48 business hours (excluding weekends and federal holidays).

Weekend Inquiries: Requests sent over the weekend (Saturday or Sunday) will be reviewed during regular business hours starting the following Monday.

3. Order Cutoffs & Address Updates

To ensure your order is prepped and shipped on time, please keep our weekly fulfillment schedule in mind:

  • Fulfillment Cutoff: Saturday at 5:00 PM CST for Monday shipping dispatches.

  • Address Changes & Cancellations: If you need to edit your shipping address or cancel an order, you must contact us before Saturday at 5:00 PM CST.

  • Late Updates: Once packing begins or tracking numbers are generated for Monday dispatch, we are unable to modify shipping addresses or process cancellations.

4. Submitting a Plant Care or Damage Claim

If your plant arrives damaged or suffers severe decline within our 10-Day Plant Guarantee period:

  1. Send an email to support@copperrootplants.com

  2. Include your Order Number in the subject line (e.g., Order #1234 - Plant Claim).

  3. Attach 2–3 clear photos showing:

    • The full plant from top to pot.

    • A close-up of the specific area of damage or health issue.

    • The outer shipping box (if there was physical carrier damage).

Our team will review your photos and respond within 24–48 business hours with next steps, care advice, or replacement arrangements.

5. Social Media & Direct Messages

While we love connecting with our community on social media (Instagram, Facebook, TikTok), we do not handle order changes, address edits, or guarantee claims via Direct Message (DM). Please always reach out directly via support@copperrootplants.com to ensure your request is tracked and answered promptly.